Your privacy and the protection of your personal data is important to us and fully compliant with the guidelines of the European GDPR regulation.
Personal Data
Interacting with our website is meant to be an engaging and user-friendly experience and in order for you to take full advantage of the features and services offered we may require you to provide personal data to us.
There are several contact forms on this website all of which are used to put you in contact with a RE/MAX representative who will assist you with your inquiry. Some of these forms collect very basic data like your name, email and phone, however others collect more detailed personal data such as you address information.
My RE/MAX gives users the ability to create their own account on the RE/MAX website and take advantage of advanced features such as saving favorite listings or saving listing searches. Users can also connect to agents and interact with them in a safe and secure environment allowing agents to go to work and help find the property of your dreams or sell your current property.
Who has access to your information?
Regardless of which form you submit, you can rest assured your information will be sent to a RE/MAX representative and no-one else. Most of the time this individual is a RE/MAX associate who will follow up on your interest in a listing. However for inquiries such as career opportunities or franchise sales, your data will be sent to an office, regional or international representative of RE/MAX.
How do we protect your personal data?
In the RE/MAX world, your data can only be accessed by designated RE/MAX representatives with a username and password. Outside of the RE/MAX world, your personal data can only be accessed by staff of the company acting as the data processor, GryphTech Inc, who is responsible for the development and maintenance of the website as well as storing your data.
Your personal data is stored on secure servers, the functioning of which is compliant with European guidelines of data processing and protection.
Right to access your personal data
Under GDPR, you have the right to access your personal data that we store in our systems. We provide you the ability to do so through the Access Your Personal Data page.
Data Portability
You also have the right to data portability, which means we need to give you the ability to download your data from us in a common format should you need to transfer it to another party.
Requesting access to your personal from the Access Your Personal Data page, you will receive your personal data in a secure email. This provides extra flexibility in regards to data portability, since you will be able to simply forward your data to another party or copy and paste it into a file type of your choosing.
Right to be Forgotten
GDPR also provides you the ability to have RE/MAX forget your personal data. Once this process is completed, all your personal data that can be used to directly or indirectly identify you will be made anonymous.
Example
Before: John Smith
After: NULL
To exercise your right to be forgotten, click the Forget Me button in the email generated when requesting access to your data on the Access Your Personal Data page.
As a consumer, you will also have the option to request a stop to all communications. This is useful in the case where you have established a business relationship with RE/MAX, in the form of a transaction or by taking advantage of any RE/MAX services. In such a case, RE/MAX reserves the right to hold your personal data for a duration of time set out by the local government.
In this case your right to be forgotten does not apply, however, you may wish to end communication from RE/MAX. (marketing emails, new properties on the market etc). The stop communication button in the email will remove you from any mailing list or marketing campaign.